Privacy Policy

360 trecentosessantagradi srl Privacy information.
Last updated: 04 October 2023

This Privacy Policy describes how 360 trecentosessantagradi srl collects, uses and discloses your personal information when you visit, use our services or make a purchase from www. .cultumcomsetics.com or otherwise communicate with us. For purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, website visitor, or other individual about whom we have collected information under this Privacy Policy .

Information we collect directly from you

Information you send to us directly through our Services may include:

- Basic contact details including name, address, telephone number, email.
- Order information including name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including username, password and security questions.
- Purchase information, including items viewed, placed in cart, or added to wishlist.
- Customer service information, including information you choose to include in communications with us, for example, when you send a message through the Services.

Certain features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but this may prevent you from using or accessing these features.

Information we collect through cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information relating to your interaction with the Services .

Information we obtain from third parties Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other measures required by applicable law.

How we collect and use your personal information

To provide the Services, we collect and have over the past 12 months collected personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (for example, bank account information, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we partner with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, please see the following section, Third Party Websites and Links.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for lawful purposes subject to this Privacy Policy. These circumstances may include:How we use your personal information

- Provide Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, arrange shipping, facilitate returns and exchanges, and allow you to post reviews.
- Marketing and advertising. We use your personal data for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications by email, text message or postal mail and to show you advertisements for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and other websites.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or harmful activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly advise you not to share your username, password or other login details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicate with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, provide you with effective services and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our site. For specific information about the cookies we use in connection with powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to enhance and improve our Site and Services (including to remember your actions and preferences), to perform analytics and better understand your interaction with the Services (in our legitimate interest to administer, improve and optimize services). We may also allow third parties and service providers to use cookies on our Site to better personalize services, products and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may have a negative impact on your user experience and may cause some Services, including some general features and functionality, to function incorrectly or to become unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

- With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their privacy policies.
- When you direct, request, or otherwise consent to us disclosing certain information to third parties, such as to ship products to you or through the use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

In the past 12 months we have disclosed the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes set out above in "How we collect and use personal information" and "How we disclose personal information"":

Category:

- Identifiers such as basic contact details and some order and account information
- Commercial information such as order information, purchase information and customer service information
- Internet or other similar network activity, such as usage data

Categories of Recipients:

- Sellers and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer service partners and data analytics providers)
- Commercial and marketing partners
- Affiliates

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, any information you send to us may not be secure in transit. We recommend that you do not use unsafe channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, they may only apply in certain circumstances and, in some cases, we may refuse your request as permitted by law.

- Right of access/knowledge. You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
- Right of cancellation. You may have the right to request that we erase personal information that we hold about you.
- Right of rectification. You may have the right to request that we correct inaccurate personal information that we hold about you.
- Right of portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to third parties, in certain circumstances and with certain exceptions. We do not control who will have access to the information you choose to make available to others and we cannot guarantee that parties who have access to such information respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available or for the accuracy, use or misuse of any information you disclose to or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public places, including information shared on third-party social networking platforms, may also be viewable by other users of the Services and/or users of such third-party platforms without limitations on their use by our part. or by a third party. The inclusion of such links by us does not, in itself, imply any endorsement of the content of such platforms or their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you can contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as those terms are defined in applicable law) personal information from individuals under the age of 16. We have " sold” and “shared” (as such terms are defined in applicable law) personal information during the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.

Category of personal information

- Identifiers such as basic contact details and some order and account information
- Commercial information such as records of products or services purchased and purchase information
- Internet or other similar network activity, such as usage data

Categories of recipients

- Commercial and marketing partners

User Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to post user-generated content to any public area of ​​the Services, that content will be public and accessible to anyone.

- Right to limit and/or opt out of the use and disclosure of sensitive personal information. You may have the right to ask us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide goods reasonably expected by an average individual.
- Restriction of processing: You may have the right to ask us to stop or restrict our processing of your personal data.
- Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.
- Managing communication preferences: We may send you promotional emails and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an Agent, we will require the Agent to provide evidence that you have authorized them to act on your behalf and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

- Right to opt out of selling, sharing or targeted advertising. You may have the right to direct us not to “sell” or “share” your personal information or to opt-out of processing your personal information for purposes considered “targeted advertising,” as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a request to opt-out of the "selling" or "sharing" of information for the device and browser you use to visit the Site.

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call [[TOLL TELEPHONE NUMBER IF YOU HAVE A PHYSICAL SALE LOCATION]] or send us an email. email hello@cultumcosmetics.com or contact us at Via Cardinale de Lai, 10, Malo, VI, 36034, Italy.

[[NOTE TO MERCHANT: INSERT THE FOLLOWING IF YOUR SITE IS GOVERNED BY GDPR]] For the purposes of applicable data protection laws, we are a data controller of your personal information. Our representative in the [[EEA]] [[and]] [[UK]] is [[INSERT REPRESENTATIVE DETAILS]].- Right to restrict and/or opt-out of the use and disclosure of sensitive personal information. You may have the right to ask us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide goods reasonably expected by an average individual.
- Restriction of processing: You may have the right to ask us to stop or restrict our processing of your personal data.
- Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.
- Managing communication preferences: We may send you promotional emails and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you opt-out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an Agent, we will require the Agent to provide evidence that you have authorized them to act on your behalf and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +39 0445520360 or email us at hello@cultumcosmetics.com or contact us at Via Cardinale de Lai, 10, Malo, VI, 36034, Italy.

For the purposes of applicable data protection laws, we are a data controller of your personal information.